@MAJOR TITLE = HELP GUIDE BACKGROUND 様様様様様様様 The Digital Tours Access System (software interface) employs SOSVIEW.EXE as the graphic file viewer. Even though SOSVIEW.EXE has a reputation for being easy to use and trouble-free, occasionally you may experience difficulties. This error list reference is provided to assist you in diagnosis of many possible problems and their solutions. START UP 様様様様様様 Selecting Video Drivers Using PICKDRVR.EXE Video drivers for the correct video card MUST be installed to operate the program correctly. For convenience, use PICKDRVR.EXE to install the drivers from a menu-driven utility. If a driver is listed which directly supports your [PAGE DOWN FOR MORE] video card, select that driver from the PICKDRVR.EXE list. If no direct support video driver is listed and your video card is VESA compatible, select the VESA driver from the PICKDRVR.EXE list. If you are uncertain which video card is present in your computer, consult your system manual, or package of manuals which you received with your computer. < SPECIAL NOTE > Most newer video cards are now VESA Compatible SVGA. Many of these cards are BIOS compatible, which means that the cards can autodetect (recognize) VESA compatible "calls" without any additional user modifications. Some older cards may require loading an additional software driver to force the video card into VESA mode. These software drivers and the necessary instructions should be found with the manual and disk which came with your video card or computer. [PAGE DOWN FOR MORE] TROUBLE SHOOTING <> Common Error Messages and What They Mean 様様様様様様様様様様様様様様様様様様様様様様様様様様様様様様様様様 ERROR: CANNOT FIND GRAPHIC MODE FOR THIS IMAGE A. Video drivers for the correct video card MUST be installed to operate the program correctly. For convenience, use PICKDRVR.EXE to install the drivers from a menu-driven utility. B. Video card may not have enough video RAM. Most of the useful SVGA video modes require at least 512K video RAM. Note: 512k video RAM required to view images 640x480x256 1 Mb video RAM required to view images 1024x768x256 [PAGE DOWN FOR MORE] ERROR: (No error message will report) If you are using a DOS shell such as Windows, XTREE, 1DIRPLUS, or DesqView, you may want to leave the shell and return to DOS. SOSVIEW routines are well behaved, but, any co-existing shell or TSR usage runs the risks of excessive memory allocation or internal contention that could lock up the PC. SOSVIEW routines do direct screen writes which may cause contention with ill-behaved TSRs. When SOSVIEW routines give you error messages relating to OUT OF MEMORY or inability to allocate memory for buffers, the shell or terminate-and-stay-resident utilities are hogging precious RAM and preventing from correct operation. Well-known ill- behaved TSRs like SIDEKICK are definitely at risk for crashing when attempting to co-exist with database applications. Microsoft WINDOWS 2.11 or older will NOT work with SOSVIEW routines. All versions of DESQview, including DV/X are known to not correctly restore or refresh SuperVGA graphic mode screens upon returning to a graphic process [PAGE DOWN FOR MORE] (after swapping to another process). This is a DESQview problem and occurs even with DESQview-specific or DESQview- aware programs running in SVGA graphics modes. Unless your graphic mode application can refresh its own graphics screen, there is no currently known solution. The graphic mode process works correctly except for this problem and only when swapped out. It does not crash. Quarterdeck Systems is working on this problem. ERROR: (No error message will report) MONITORS: 800x600 at higher require analog, multisync/or analog fixed frequency Monitors that support the desired video modes. Incorrect display, rolling of picture, jumbled image, distortion and severe monitor damage may result from over-driving monitor. Even though monitor may appear to support the desired modes, some video cards can easily over drive inexpensive monitors, even those claiming to support the desired modes, because they are high performance and [PAGE DOWN FOR MORE] require greater bandwidth than monitor can support (C&T 453 chipsets, etc) Some SVGA cards have dip-switches or jumpers to "throttle back" or reduce the bandwidth to fit capabilities of inexpensive monitors. This is a different parameter than the 8-bit/16-bit mode of operation jumpers. Video Cards NOT currently supported: SIERRA High Color (32,768 palette 16-bit) 8514A with video pass-through to Vesa connector (where 2 boards are installed - separate non-IBM 8514 and regular SVGA using ribbon cable to Vesa pass-through connector on SVGA card) Texas Instruments 34010/34020/34040 HERCULES Graphic Station S3 Graphic Accelerator chipset Weitek W5086 Graphic Controller Other Graphic Accelerators or Coprocessors [PAGE DOWN FOR MORE] Video Cards Currently Supported AST - (Paradise chipset, see Paradise notes, above) ATI Wonder (ATI chipset) ATI VGA Wonder (ATI chipset) No ATI High Color support ATI Elite (Trident chipset) CEG (see Edsun) CHIPS & TECHNOLOGY 453 Chipset 1Mg, 512K 1024x768 CHIPS & TECHNOLOGY 452 Chipset, 512K, 640x480/800x600 Even though 452 has 512K, it only supports 640x480x256 CIRRUS LOGIC COMPAQ, 512K, 256K (using Paradise chipset) DEFINICON ET-4000, 1Mg, 512K, 256K DELL (using Paradise chipset) Older DELL (using WDC chipset) Newer, 1024x768x 256, 800x600x256!! DIAMOND SpeedStar ET-4000, 1 Meg, 512K, 256K [PAGE DOWN FOR MORE] EDSUN Laboratories CEG/DAC Continuous Edge Graphics In conjunction with 1 Meg SVGA TSENG ET-4000, C&T 452/453, TRIDENT 8900, PARADISE 1024, etc Chipsets. EVEREX (Everex chipset) 512K video RAM FORTUNER (Trident 8800) 512K video RAM GENOA (Genoa chipset) 512K memory, Requires Sigma driver NOT generic Tseng ET-3000 GENOA - 1 Meg (not supported unless it has ET-4000 installed) GRABERT Autopack Apogee ET-4000, 1Mg, 512K, CEG and SVGA GROUNDHOG Graphics SHADOW, ET-4000, 1Mg, 512K, 256K HEADLANDS Technology (see VIDEO Seven up to 512K only) HERCULES Monochrome Graphics, 720x348x2 IBM XGA 1024x768x256, 640x480x256 (16 color modes supported but XGA requires 1 Meg video memory to display 1024x768 AND 640x480!! [PAGE DOWN FOR MORE] IBM 8514/A Genuine IBM 8514/A only IMTEC (Trident 8800) 512K video RAM JATON (Trident 8800) 512K video RAM LOGIX (Trident 8800) 512K video RAM MAXXON )Trident 8800) 512K video RAM MILLENIUM Spectrum ET-4000, 1Mg video RAM, BIOS extensions to 1280x1024x16 MONOLITHIC Systems UltraVGA 452 - 512K, 640x480 CEG and SVGA MONOLITHIC Systems UltraVGA 453 - 1 Meg, 1024x768 CEG and SVGA NCR 77C22 Chipset 4 Meg, 2 Meg, 1 Meg, 1024x768x256 NOTE: BIOS extension to 1280x1024 is claimed by manufacturer but not implemented at this date) OAK TECHNOLOGY Chipset 512K video RAM ORCHID ProDesigner, Tseng ET-3000, 512K, 256K ORCHID ProDesigner II, Tseng ET-4000, 1Mg, 512K, 256K PARADISE, 512K, 256K 800x600x16, 640x480x256 (see Paradise note above) PRISM X-VGA 1 Meg, Tseng ET-4000, BIOS extensions to 1280x1024x16 [PAGE DOWN FOR MORE] SIGMA, Tseng ET-3000, 512K video RAM, Requires Sigma driver NOT generic Tseng ET-3000 SIGMA Legend, Tseng ET-4000, 1 Meg, 512K, 256K SMART VGA (Trident 8800) 512K video RAM SpeedStar (see DIAMOND) Tseng ET-4000 Chipset, 1Mg, 512K, 256K 1024x768x256 SpeedStar Plus (see DIAMOND) Tseng ET-4000 Chipset, 1Mg, 512K, 256K (short card) 1024x768x256 STB, Tseng ET-3000, 512K, 256K, Requires STB driver NOT generic Tseng ET-3000 STB, Tseng ET-4000, 1Mg, 512K, 256K 1024x768x256 Requires STB4 driver NOT generic Tseng ET-4000 TECMAR 512K video RAM TRIDENT IMPACT 8900 Chipset, 1Mg, 512K, 256K TRIDENT TVGA 8900 (8916-8) Chipset, 1Mg, 512K, 256K TRIDENT generic 8900 Chipset, 1Mg, 512K, 256K TRIDENT generic 8800 Chipset, 512K, 256K TSENG LABS generic ET-3000 Chipset, 512K, 256K TSENG LABS generic ET-4000 Chipset, 1Mg, 512K, 256K [PAGE DOWN FOR MORE] VEGA (see VIDEO Seven, older cards may not include complete video modes) VESA Compatible SVGA Cards, 1Mg, 512K, 256K, See Vesa Note: (Older cards may require TSR, Newer cards are BIOS compatible, Some manufacturers may not have all modes implemented, may be slower than board specific driver. 640x400x256 640x480x256 800x600x16 and 800x600x256 1024x768x16 and 1024x768x256 1280x1024x16 and 1280x768x256 Note: VESA High Color modes are not supported by SOSVIEW.EXE VGA TWEAK MODES Non-standard modes using SOSVIEW.EXE: Does not require SVGA, will work with an IBM compatible standard VGA: 320x400x256 & 360x480x256, 720x540x16, 800x600x16 (800x600 requires multisync analog monitor) VIEWPOINT by Everex (non-standard Trident 8800)512K video RAM VIEWSONIC PerfectView ET-4000, 1 Meg. 1024x768 VIDEO SEVEN Chipset, 512K, 256K [PAGE DOWN FOR MORE] WESTERN DIGITAL Paradise Chipset, 1Mg, 512K XEDAC ET-4000, 1Mg video RAM, CEG and SVGA to 1024x768 XGA, IBM ZYMOS 512K video RAM SOSVIEW.EXE (c) 1993 $ave On $oftware. All Rights Reserved. Video Drivers (c) 1992 Sun Country. All Rights Reserved. [END]